Website: www.orthopaedicsurgeon-capetown.co.za
Effective Date: 09 December 2025
 

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or interact with www.orthopaedicsurgeon-capetown.co.za (“the Website”).
We are committed to safeguarding your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using this Website, you agree to the terms of this Privacy Policy.

1. Definitions

“Personal Information” means any information relating to an identifiable natural person (e.g., name, email address, medical information).

“The Practice”, “we”, “our”, “us” refers to the owners/operators of this Website.

“User”, “you” refers to any person accessing or using the Website.

2. Information We Collect

2.1 Information You Provide Voluntarily

When using the Website, you may provide information such as:

Name and surname

Email address

Phone number

Appointment requests

Medical information you choose to submit in contact forms

Any other details you voluntarily provide

Important: You should not submit sensitive medical details through forms unless necessary; these are best discussed during a consultation.

2.2 Information Collected Automatically

When you visit the Website, we may automatically collect:

IP address

Browser type and version

Device information

Pages viewed

Time spent on the Website

Cookies (see Section 7)

This information is used for analytics, website performance, security, and improving user experience.

2.3 Medical Information

The Website does not collect detailed medical records.
Any medical information you submit (e.g., symptoms described in a form) is used solely to assist with appointment scheduling or initial communication.
Formal medical records are only created after you become a patient of the Practice.

3. How We Use Your Personal Information

We may use your information to:

Respond to enquiries and contact form submissions

Communicate regarding appointments or follow-ups

Provide general information about orthopaedic services

Improve the Website and user experience

Maintain security and prevent fraudulent activity

Comply with legal or regulatory obligations

We will never sell, rent, or trade your personal information.

4. Legal Basis for Processing (POPIA)

We process your information on the following bases:

Your consent (e.g., when you submit a form)

Performance of a service (e.g., responding to appointment requests)

Compliance with legal obligations

Legitimate interests, such as improving Website functionality

5. Sharing of Personal Information

We may share information only in the following situations:

With authorised staff of the Practice who require it to provide assistance

With third-party service providers involved in website hosting, analytics, email routing, or security (all bound to confidentiality)

When required by law, court order, or regulatory body

With medical professionals only if you consent or request a referral

We do not share your personal information with advertisers or unrelated third parties.

6. Storage and Security of Information

We implement reasonable technical and organisational measures to protect your data, including:

Secure hosting environments

SSL encryption

Restricted access

Regular security monitoring

While we make every effort to protect your information, no online transmission is completely secure. Use of the Website is at your own risk.

7. Cookies and Tracking Technologies

The Website may use cookies to:

Improve site performance

Track analytics (e.g., Google Analytics)

Enhance user experience

Remember certain user preferences

You may disable cookies in your browser settings, but some features may not function correctly.

8. Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you

Request correction of inaccurate or outdated information

Request deletion of your personal information (where legally permissible)

Withdraw consent at any time

Object to certain types of processing

Lodge a complaint with the Information Regulator of South Africa

Information Regulator Contact:
Email: complaints.IR@justice.gov.za
Website: https://inforegulator.org.za/

9. External Links

Our Website may contain links to third-party websites.
We are not responsible for the privacy practices, security, or content of external sites.
Use external links at your own risk.

10. Children’s Privacy

The Website is not intended for individuals under the age of 18 without parental consent.
We do not knowingly collect personal information from minors.

11. Data Retention

Personal information submitted via the Website is retained only for as long as necessary to fulfill the purposes for which it was collected or to meet legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Effective Date”.
Your continued use of the Website implies acceptance of these changes.

13. Contact Us

For questions about this Privacy Policy or your personal information rights, please contact the Practice through the details provided on www.orthopaedicsurgeon-capetown.co.za